JOB DESCRIPTION

JOB TITLE: Bilingual (English/Spanish) Information & Referral (I&R) and Outreach Specialist

REPORTS TO:  Independent Living Advisor Manager

PRIMARY OFFICE:  Boulder

FLSA/EMPLOYEE STATUS:  Full-Time (32 hrs. /wk.; 4 days/wk.); Non-exempt

PAY & BENEFITS:  $28-$32/hr.  Benefits include: medical, dental, vision, life and accident insurance; Employee Assistance Programs (EAP); 401(k); paid holidays, vacation time, and sick time.

SUMMARY:  Responsible for leading operational aspects of Information and Referral (I&R) services, outreach activities, and quality assurance efforts within CPWD’s services and catchment areas.  Seamless delivery starts with I&R, the gateway to all CIL services.  Information is exchanged when a consumer initially contacts the I&R staff.  While the caller may only inquire about services, a skilled staff person uses open-ended questions, combined with good interview skills, to determine what a consumer may need.  Will work collaboratively and closely with the Independent Living Advisor Manager, the Independent Living Advisor team, and with other programs and departments as needed.  This position serves a critical role in ensuring accurate and effective referrals to and from CPWD.  Will serve as a role model and mentor for people with disabilities within the community, and maintain positive and effective relationships with CPWD staff and partner agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Information & Referral Duties and Responsibilities

• Provide Information & Referral (I&R) services to individuals with disabilities, professionals, and the community-at-large on disability-related issues such as housing, transportation, healthcare, etc.

• Receive and respond to calls, walk-ins, emails, faxes, and letters from those seeking resources, information, and services from CPWD.

• Address the individual’s immediate need by providing helpful information and referring them to appropriate service providers internally or in the community.

• Obtain and document initial consumer information, and connect individuals with the corresponding CPWD staff for CPWD services as an intake consumer.

• Conduct routine follow-up with individuals and community members to ensure needs were met.

• Develop and maintain a deep knowledge and understanding of local community resources, such as cross-disability, government and nonprofit agencies that work with CPWD consumers.

• Update and maintain Information & Referral Resource Drive to ensure staff have access to current community resources and updated contact information

Outreach Duties and Responsibilities

• Coordinate with human service providers, government departments, partner agencies, and the general public to outreach and educate about CPWD services

• Engage in targeted outreach activities to all counties in CPWD’s service area.

• Maintain effective and positive working relationships with all disability partners’ staff, as well as other agencies and service providers to facilitate accurate referrals and promote cooperation.

• Promote the Independent Living Philosophy in the community.

• Initiate outreach efforts to un- and under-served communities by attending cultural events and networking with community leaders.

• Serve on councils, committees, and boards, as appropriate.

• Attend community resource fairs to represent and share information on CPWD services.

• Drive the CPWD bus, as requested (if applicable).

General Duties and Responsibilities

• Maintain a thorough knowledge of CPWD services and programs.

• Able to work with diverse consumers on a cross-disabilities basis and understand their independent living needs to find resources in the community for referrals

• Understand and promote the Independent Living Philosophy and CPWD’s mission, vision and programs to be able to communicate them to consumers and community organizations.

• Work independently, schedule and manage personal workload, and recognize when there is a need for approval or support from supervisor.

• Complete thorough, accurate and timely documentation.

• Maintain strict confidentiality and work within the confines of HIPAA regulations.

• All CPWD staff members are considered mandatory reporters, obligated to report signs of abuse they are aware of both on and off the job.

• Travel as needed for direct services, groups, trainings, and outreach events.

• Participate in CPWD staff meetings, program meetings, and staff training activities.

• Perform other duties, as assigned.

REQUIRED QUALIFICATIONS:

• Bilingual (English/Spanish).

• Associate’s degree in a relevant field or relevant equivalent experience.

• Proficiency with MS Windows, MS Office, Google Suite, and other common computer programs.

• Strong organizational and customer service skills, and attention to detail.

• Leadership and interpersonal skills with diverse peers, consumer base, other staff members and management.

• Commitment to co-creating a culture that fosters diversity, equity, and inclusion.

• Able to demonstrate commitment to CPWD’s non-discrimination policy DEI Statement

• Able to demonstrate CPWD’s core values of inclusiveness, flexibility, person-first, accountability, and integrity.

• Able to work independently, making solid decisions and exercising sound judgment with consumer and community contacts.

• Working knowledge of disabilities and disability-oriented issues.

• Able to positively represent CPWD and outreach to the community and public.

• Exceptionally strong face-to-face and digital communication skills.

• Ability to drive and maintain a valid driver's license, active insurance, and a clean driving record.

• Satisfactory backgrounds checks.

PREFERRED QUALIFICATIONS:

• Personal experience with a disability is strongly preferred!

• Bachelor’s degree in a relevant field or relevant equivalent experience.

• Exposure to Independent Living Philosophy and best practices in the IL community.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Office environment requiring ongoing computer use and an extended amount of time sitting or standing.

• Local and regional travel in various weather conditions. 

• Primarily based out of Boulder CPWD office location.

• May be asked to work out of any CPWD office, as needed.

HOW TO APPLY:  Please submit an updated résumé and customized cover letter to jobs@cpwd.org explaining why you are a strong candidate for this position.  See the full post on our website, where you can read more about us and what we do.

We look forward to hearing from you!

www.cpwd.org

EQUAL EMPLOYMENT OPPORTUNITY:  The Center for People With Disabilities is committed to the principles of Equal Employment Opportunity and to fostering a culture of diversity, equity, and inclusion. We actively work to challenge and dismantle systemic racism and other forms of oppression. We prohibit unlawful discrimination against applicants and employees on the basis of disability; race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles); color; national origin; ancestry; religion or creed; sex; sexual orientation; gender identity or expression; age (40 and over); genetic information; veteran or military status; marital or familial status; or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position. (Revised 04/27/2026)